Refund and Returns Policy

Refund, Return & Replacement Policy — THE FIT SNACKING

Last Updated: 17 August 2026

At THE FIT SNACKING, our products are food items that are prepared, packed and handled specifically for consumption.

For food-safety and hygiene reasons, we generally do not accept returns of food products once delivered, unless the product is damaged, defective, incorrect or otherwise qualifies for a replacement/refund under this Policy or applicable law.

1. When Can You Request a Replacement or Refund?

You may contact us if:

• You received the wrong product.
• The product was damaged during delivery.
• The package was visibly tampered with.
• The product is defective or materially different from what was ordered.
• There is a verified quality issue attributable to us.
• Your order is missing an item.

2. Reporting a Problem

Please contact us within 24 hours of delivery at:

Phone: 9355540415
Email: fitsnacking23@gmail.com

Please provide:

• Order number
• Customer name
• Contact number
• Description of the issue
• Clear photographs of the outer packaging
• Clear photographs/videos of the product
• Photographs of the batch/lot details and expiry/best-before information, where applicable

For food-safety and quality complaints, please do not discard the product or packaging until we have completed our assessment, unless it presents an immediate safety concern.

3. Wrong Product

If we have sent you an incorrect product, we may arrange a replacement with the correct product, subject to availability.

If replacement is not reasonably possible, an appropriate refund may be provided.

4. Damaged Product

If the product arrives damaged due to transit or handling, please contact us within 24 hours with photographic/video evidence.

After verification, we may offer:

• Replacement of the affected product; or
• Refund of the eligible amount, where replacement is not possible.

5. Missing Product

If an item is missing from your order, notify us within 24 hours of delivery.

We may verify the order, packing records and shipment details before arranging a replacement or refund for the missing item.

6. Change of Mind / Personal Preference

Because our products are food items, returns or refunds are generally not offered merely because a customer has changed their mind, does not like the taste, ordered the wrong flavour/product, or no longer wants the product, except where required by applicable law.

7. Incorrect Storage

We cannot accept responsibility for product deterioration resulting from improper storage after delivery.

Customers should follow the storage instructions printed on the product packaging.

8. Refund Processing

Where a refund is approved, it will generally be processed through the original payment method or another appropriate method.

The time taken for the refund to reflect in the customer’s account may depend on the payment gateway, bank or financial institution.

9. Shipping Charges

Where a replacement/refund is approved because of an error attributable to THE FIT SNACKING, we will determine the appropriate treatment of applicable shipping charges.

Where an issue is not attributable to THE FIT SNACKING, shipping or re-delivery charges may be non-refundable.

10. Order Cancellation

Cancellation requests should be made as soon as possible after placing an order.

Once an order has been processed, packed or dispatched, cancellation may no longer be possible.

If an eligible cancellation is approved, the applicable refund will be processed through the original payment method or another appropriate method.

11. Promotional & Discounted Orders

Products purchased as part of promotional offers, bundles or discounts will be subject to the same eligibility requirements under this Policy.

Refund calculations, where applicable, may take into account the actual amount paid for the affected product/order and any applicable promotional terms.

12. Policy & Consumer Rights

Nothing in this Policy is intended to restrict any consumer right or remedy available under applicable Indian law.

THE FIT SNACKING reserves the right to investigate each complaint and determine the appropriate resolution based on the nature of the issue, available evidence and applicable law.

13. Contact Us

THE FIT SNACKING
102A, Geeta Colony
Panipat – 132103, Haryana, India
Phone: 9355540415
Email: fitsnacking23@gmail.com
Instagram: @thefitsnackingcompany